Feedback, the Way of Change

Your voice is powerful. Your experiences matter. Help shape healthcare for everyone.

The Zander Scale

In Memory

This feedback system is dedicated to Zander, whose story reminds us why honest healthcare feedback is critical. When we share our experiences—both positive and negative—we help create a safer, more compassionate healthcare system for everyone.

Guidelines for Constructive Feedback

Be Specific: Detailed feedback is more helpful than general comments.
Stay Factual: Focus on what happened rather than making assumptions about intent.
Be Constructive: Suggest how things could be improved rather than just criticizing.
Respect Privacy: Don't include other patients' information in your feedback.
Be Fair: Consider the circumstances and constraints healthcare providers work under.
Follow Up: If issues are resolved, consider updating your feedback.

SATISFIED

DISSATISFIED

Share Your Positive Experience

How would you rate your experience?

Good

Exceptional

Healthcare Provider or Facility:

Date of Experience:

Title for Your Feedback:

What went well? (Please provide details)

Who or what stood out during your experience?

Would you recommend this provider to others? Why?

Submit anonymously

Share Your Concerns

How would you rate your experience?

Unacceptable

OK, but Needs Improvement

Healthcare Provider or Facility:

Date of Experience:

Title for Your Feedback:

What concerns did you have? (Please provide details)

How could your experience have been improved?

Have you discussed this issue with the provider? What was the outcome?

Submit anonymously

Your Previous Feedback

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